Tenant Services

If you are in the market for your perfect rental home, you have come to the right place. As a prospective tenant, we can help you through the process of finding and applying for the home of your dreams.

Once you are resident, we have a suite of tools to make your rental experience the best it can be.

Payments

Acceptable forms of rent payment are personal checks (from tenant), Cashier’s Checks, Money Orders or cash.

We also have online payments available, check under the Tenant’s tab on our website, then Make Payment.

  • Online portal to make payments
  • History of all transactions
  • Easy, Fast and Convenient

Maintenance

To report all routine maintenance, please complete a maintenance request at our website, or on your Tenant Portal or in the office.

ALL routine maintenance requests must be in writing. If it is an emergency, you may call the office at 206-612-9853 and we will dispatch it out.

For after-hours emergencies, the number is 206-612-9853 where you will reach Jason Eldridge, our after-hours maintenance contact, where he will determine if your issues meet the emergency criteria that have been set and will proceed accordingly.

For fire, gas or natural disasters, dial 911 before calling us!

Tenant Portal

Tenants may log in her to access their online account, communicate with your team, make payments, transaction history and submit service requests.

Frequently Asked Questions

Yes, if resident damage or neglect causes the maintenance problem, you will be charged for it. Also, you may be billed for a service call if you miss a scheduled appointment with one of our service technicians.

Not usually. For more information, please refer to your rental agreement or contact your property manager.

Generally yes. However, you must first obtain written permission from White
Clover. At some properties you may be prohibited from installing a satellite dish in any location where the dish is visible from the ground or from any other unit in the complex. Any cost of installation (or damaged caused by the installation) will be an expense of the resident. Satellite dishes may not be installed on the roof.

No. Unless you receive written permission from White Clover prior to making a change, you may not alter the property in any way. If you desire to alter the property you should submit your request in writing, and wait until you receive written consent before making alterations.

No. The lease agreement clearly states that the resident shall not sublet any portion of the property or assign the agreement without written consent from White Clover.

No. The landlord cannot evict you from the home unless you breach the lease agreement that you sign. Even if the owner needs to move back in to the property, or sell the property to a buyer, your lease will be honored through the expiration date.

Yes. We do have a few units that would qualify for Section 8. It is your responsibility to speak to your case worker at Section 8 – We do not have the authority to decide if you are appropriate for assistance; only a case worker can do that. They will tell you how many bedrooms you need and your price limitations. It is also necessary that you fill-out a rental application with us. Being approved with the Housing Authority does not guarantee that you will be approved through us, but we will look at your application with the same regard as any other applicant.

Yes. We require a written lease agreement on each of the properties that we manage. Our normal lease period is one year, however in certain cases we can be more flexible with shorter term leases.

Yes. We require our residents to pay a refundable security deposit once the application is approved and at the time the lease is signed.

Yes. Each adult who intends to live in the rental property must complete and submit a rental application. The cost for processing the application is $38.00 per adult.

The first step to seeing one of our rentals is to drive by the property to see if it is in a location that is suitable for you. If the property is occupied, please do not disturb the current residents. Once you have driven by the property, you can contact the leasing agent to schedule an appointment to view the property.

Your lease will detail which utilities you are responsible for paying. You must put any such utilities in your name immediately upon moving in. Provide the utility company your lease start date along with any other information they require.

To report all routine maintenance, please complete a maintenance request at our website, or on your Tenant Portal or in the office. ALL routine maintenance requests must be in writing. If it is an emergency, you may call the office at 206.612.9853 and we will dispatch it out. For after-hours emergencies, the number is 206.612.9853 where you will reach Jason Eldridge, our after-hours maintenance contact, where he will determine if your issues meet the emergency criteria that have been set and will proceed accordingly.

For fire, gas or natural disasters, dial 911 before calling us!

At the end of the lease, or beyond, you may terminate the lease by giving White Clover a thirty-day written notice prior to moving.

In a non-emergency situation, please allow three days. If you have not heard from either someone in our office or a vendor dispatched to your property within this timeframe, please contact us.

It is highly recommended that all residents carry enough insurance to cover themselves and their personal property. Please consult with your insurance agent for specific details. If you need direction on choosing an insurance agent that provides quality renters insurance, please inquire at the office.

No. White Clover does not waive late fees. Fair Housing laws require that we treat all our residents equally. White Clover does not decide if one resident is more deserving than another of paying late fees. We enforce late fees across the board.

You are responsible for maintaining heating filters and fresh smoke detector and CO detector batteries at all times. This may mean changing them at least twice each year or more frequently as needed. Light bulbs that are easily accessible also need to be maintained by the residents. In most situations, yard maintenance may be required. If your home has a fridge that contains a water filter; you are responsible for replacing it when it needs to be replaced. Please refer to your individual residential lease.

Acceptable forms of rent payment are personal checks (from a tenant), Cashier’s Checks, Money Orders or cash. We also have online payments available, check under the Tenants tab on our website, then Make Payment.

When you submit a rental application you are authorizing us to perform a background search. We are attempting to determine the likelihood of your paying the rent on time, and whether you will take proper care of the property and fulfill your lease obligations. The three main factors we consider are your rental/mortgage history, evictions and eviction related collections, and your employment and income verifications. While your credit does not have to be spotless, it is important that you do not show a pattern of paying your bills late or not at all. For more detailed information on our rental qualification requirements, please contact the leasing agent.

If your roommate moves out, a written notice must be submitted to White Clover by both the remaining tenant and the departing tenant. The remaining tenant must release the departing tenant from any financial obligation for the unit. The departing tenant must submit a notice to vacate. Remember that tenants are jointly and severally liable to ensure that the rent is paid. You must have written permission from White Clover to substitute a roommate. (It is not the responsibility of White Clover to arbitrate or mediate problems between multiple co-tenants.) Security deposit reimbursements to departing roommates are handled by the remaining tenants. No portion of the security deposit will be refunded individually.

You should notify us in writing of your intent to move. We will make every effort to mitigate our potential loss by trying to rent the home as soon as possible. You will be held responsible for paying the rent and utilities through the end of your lease or until the home is rented (whichever occurs first), plus you will be held responsible for paying any advertising and leasing costs incurred by the property owner to re-rent the property, generally half a month’s rent.

Examples of emergencies are active water leaks, flooding, sewer backups, sparks from appliances, gas odors, fire, etc.

If you are terminating the tenancy, you must give White Clover at least a twenty-day advance notice in writing. Once you completed the walk out requirements, on or before noon on the last day of the month, bring all keys to the property to our office. Leave all garage door openers in the house, in a kitchen drawer. We will conduct a final walk through within 1-2 days of receiving the keys. Deductions are normally for rent that is due, any past due monies owed, necessary cleaning of the premises, professional carpet cleaning, chimney cleaning if applicable, landscaping not done, utilities and damages above normal wear and tear. Rent is usually charged up to the date that you deliver possession of the premises to our office. This is usually the walk-through date.

Within 14 days after the last day of your leasing period, your deposit disposition will be mailed to your last known address. If you do not provide White Clover with a forwarding address we will mail it to the unit you just vacated. Your disposition will outline if any money was kept from your deposit and why, and will either contain a refund check for the remainder or it will provide you with an amount that you owe. You have 30 days to pay your balance or set up a payment schedule before we send you to collections.

Rent is due on the 1st of each month and is considered late if not received in the office by the 5th (fifth). Late fees are applied to all payments that are received in our office as of the 6th (sixth), and that is also the day that all 3 day pay or vacate notices are posted for those tenants who have not paid rent.

White Clover Properties LLC
14200 NE 171st St, #H105, Woodinville WA 98072

The office is open Monday through Friday from 9:00 AM to 5:00 PM. Please do not put any cash in the mail and make sure that your payment specifies your rental address.

You may also go to our website, www.whiteclover.org, and login to your tenant portal and pay your rent online.

You will find a list of our properties for rent here on our website!